Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
- I treat people fairly and with respect.
- I’m open to other people’s ideas.
- I ask open questions to fully understand what people need and expect.
- I take onboard feedback from customers and partners, and use it to suggest improvements.
- I’m polite and respectful when I speak to people, and take the time to really listen to what they’re saying.
- I keep colleagues, customers and partners updated about progress when I’m doing work for them.
- I’m aware of my approach and adapt it to suit different people and circumstances.
- I make it easy for colleagues, customers and partners to contact me.
- I keep quiet if I’m unclear about something, rather than ask for clarification.
- I don’t share appropriate information with customers or colleagues.
- I miss opportunities to highlight any problems or improve things for customers.
- I get defensive or confrontational when someone gives me feedback.
- I don’t seek and/or listen to other people’s views when I make decisions.
- I’m not willing to compromise to reach the best solution for everyone.
