Self Development Activities
- When making key decisions, check the potential impact of proposed actions or activities with those who may be affected.
- Build confidence in your decision making and analytical skills – attend relevant training, access eLearning via the eAcademy, read books and articles and share good practice with colleagues.
- Be sure that any decisions you are considering are in line with our organisational purpose and principles.
- Be clear about what you want to achieve before starting any piece of work so you focus your energy on the right things.
- Make sure you have all the facts. Talk to the right people to gather information and data and use this to shape your approach to work and decision-making.
People Leader Activities
- Communicate the rationale behind your decisions to help your team develop their own decision-making skills.
- Ensure your team understands the importance of putting customers at the heart of decision-making.
- Challenge individuals about to make decisions which carry a high level of risk. Be constructive and supportive to help ensure they understand potential pitfalls and plan accordingly.
- Support a culture of accountability by encouraging team members to speak openly about their decisions.
- Be a role model and reinforce our organisational principles so your team is clear about expected behaviours in their interactions with customers.
