The ability to communicate well with others and put across your thoughts and ideas through a variety of communication channels. The best communicators can work easily with others.
Developing Leader
- I use communication channels and options appropriately.
- I write and speak clearly, concisely and with focus.
- I assert my ideas and opinions in a respectful and constructive way.
- I recognise when a communication has been misinterpreted and am quick to clarify.
Accomplished Leader
- I create clarity around complex or technical issues to help others understand them, and give input to guide resolution.
- I remain calm and confident in difficult situations and respond with logic and conviction.
- I facilitate discussion and create a culture of positive debate.
- I adapt my communication style to suit different situations and audiences.
Inspiring Leader
- I translate our purpose, vision and principles into clear and effective messages for employees, customers, partners and communities.
- I role model the Robertson Way every day.
- I set up processes to improve information flow across my team and the organisation.
- I manage and resolve conflict – in my team, with colleagues or customers – in a positive and diplomatic way.
Development Indicators
› I appear unapproachable to others.
› I am not open to using feedback to support improvement.
› I question things inappropriately, interrupt others or act disruptively in meetings.
› I do not facilitate open discussions for all, instead listening to those who shout loudest.
