Working to create the right climate for people to get the job done to the best of their ability, ensuring a culture of mutual respect and support.
Developing Leader
- I tell people how much they are valued and regularly express thanks and appreciation.
- I demonstrate trust in the ability of those I work with.
- I proactively share information with those who need it.
- I recognise and celebrate individual and team achievements.
Accomplished Leader
- I commit to holding and/or participating in regular team meetings and timely 1-2-1s.
- I influence others to focus on working together to deliver for customers.
- I nurture an environment where individuals treat each other fairly and with respect.
- I seek and value input from others when making decisions.
Inspiring Leader
- I give autonomy to others, allowing them to take responsibility to meet and exceed customer needs.
- I promote a culture that encourages ownership and accountability.
- I ensure that organisational purpose and customer needs are at the heart of decision-making.
- I clearly communicate to others how their work contributes to our purpose and vision.
- I demonstrate an understanding of what motivates and matters to people through regular conversations and actions.
Development Indicators
› I give customers and delivery partners an unrealistic picture of what is possible.
› I focus on what cannot be achieved.
› I brush aside the views of others.
› I ‘tell’ others more than I engage or coach them.
