Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do, and trust us to deliver.
- I‘m respectful of other people’s opinions, backgrounds and differences, and maintain confidentiality when it’s needed.
- I use positive language and never use words or actions that are or could be seen as offensive or inappropriate.
- I give clear timescales and provide information in a way that’s easy for people to understand.
- I follow all relevant procedures and policies, and maintain expected standards and records.
- I challenge unprofessional behaviour when I see it at work.
- I put forward my views clearly and concisely, and use appropriate methods of communication.
- I aim for excellence and encourage colleagues and partners to go beyond agreed objectives.
- I work to my deadlines and if things change I take accountability to ensure we deliver.
- I fail to manage customer expectations.
- I wait to be told what to do and rely on colleagues to solve problems.
- I’m disorganised and don’t plan my work effectively or prepare properly for meetings.
- I gossip or complain about other people or their work, without confronting the issue.
- I ignore feedback about my work and opportunities to improve my approach.
- I have poor time management and don’t meet my deadlines.
