Self Development Activities
- Good communication skills require self-awareness – ask colleagues and customers for feedback on your communication style then reflect and plan how you can improve performance.
- Ask your customers questions to understand the complete picture and ensure any issues are collated and recorded.
- Discuss customer needs with colleagues, your People Leader and in team meetings to agree best approach.
- Look for ways you or your team can incorporate customer feedback into your work.
- Access the Learning Library on Robertzone to review resources that could support your development of communication, negotiating and influencing skills.
People Leader Activities
- For any internal service you provide, ensure your team understands that colleagues are their customers.
- Complete customer analysis and stakeholder mapping exercises to ensure your team understands their internal and external customers.
- Encourage your team to involve their customer when designing or reviewing processes.
- Your team may have great ideas for improvements – give encouragement and make time to discuss.
- Dedicate time to coaching individual team members and discuss communication styles before they lead meetings or negotiations. Review together and draw out key learning points.
